Privacy Policy

Privacy Policy

WhereToPark

Our website address is: https://wheretoparkapp.com.

WTP Technology d.o.o. respects your privacy. WTP Technology d.o.o (“WhereToPark” or the “Company”) offers service of helping to find empty on-street parking spots, community based services to users of WhereToPark’s applications (the “Application”) (collectively referred to as the “Services”). When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information. This Privacy Policy covers:

To use our Services you must be 16 years of age or older. If you are under 16, you may not download or use the Services.

In this Privacy Policy, the term “personal information” means information which you provide to us which personally identifies you, such as your email address and, in certain circumstances, your location information or other data which can be reasonably linked to such information by WhereToPark.

Contact WhereToPark – Privacy concerns reports

If you have any questions about this Privacy Policy, or if you believe that your privacy has been compromised in the course of using the Services, please contact WTP Technology d.o.o. at: info@wheretoparkapp.com. You may send WTP Technology d.o.o. other requests, responses, questions and complaints by email at: info@wheretoparkapp.com.

User Accounts & Accessing the Services

Please note that when you use our Services, WhereToPark will set up an account (the “Account” or “WhereToPark Account”). WhereToPark will collect and use your information, including meta-data (as described below), in accordance with this Privacy Policy. This is the case whether or not you choose to actively register your Account, for example, by adding your email address. WhereToPark may allow you to use the Services whether or not you choose to register your Account. If you choose to use the WhereToPark Services without registering your account you may do so by skipping the registration process. If you do so:

WhereToPark will still link all of your information with the non-registered Account and a unique identifier generated by WhereToPark in accordance with this Privacy Policy. This helps us do things like show you where you parked your car.
When using the Services, approximate location where you parked your vehicle will be visible to other users associated with the general username “Spotter”.

If you do register your Account:

WhereToPark will link all of your information with your registered Account. This includes information received from all devices which you have chosen to sign in;
With the exception described in the bullet below and as explained in the section “Visibility” below, your Account and information associated with your Account (including your internal unique identifier) will be visible only to WhereToPark; and
When using the Services, approximate location where you parked your vehicle will be visible to other users associated with the general username “Spotter”.
Your login details are your responsibility. You are fully accountable for any use or misuse of your Account and personal details as a result of conveying your login details to someone else. You must maintain your login details in absolute confidentiality and avoid disclosing them to others. If you set a password, make sure that you change your password frequently and at least once every six months.

Information that is being collected

We want you to understand the types of information we collect as you use our services.

WhereToPark collects information to provide better services to all its users – from detecting events like when you park in or park out, when you left or entered your vehicle, to more complex things like monitoring time you spent in search of parking. The information WhereToPark collects, and how that information is used, depends on how you choose to use our services.

Information you create or provide to us:

Account Information: information required when setting up an Account, such as your email address. Please note that false, incorrect, or out-dated information may impair WhereToPark’s ability to provide you with the Services and to contact you when necessary. WhereToPark will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you may not be able to register your Account or to be provided with certain features (but you may still use our Services as explained in the above section “User Accounts & Accessing the Services”); and/or
Information that you choose to share with WhereToPark: information that you choose to share with WhereToPark, reports associated with your email address “Home” or “Work”. Even if you aren’t registered to a WhereToPark Account, you might choose to provide us with information.

You may also provide additional information that will be used to personalize the Services and enhance your experience with the Services. For example, if you provide us with your “Home” and “Work” information, we may provide you with what we think is the preferred zone where to park on those locations.

Information we collect as you use our services

We collect information about your activity in the Services, which we use to provide you with the Services of WhereToPark. The activity information we collect may include:

Detailed location information. Location information is collected for example in the form of GPS signals (combined with a time-stamp), IP address and other information from sensors and receivers on or around your device, on which the Application is installed and activated. This location information is saved to a parking history of all of the parkings you have made while using the Application. The types of location data we collect depends in part on your device and account settings. For example, depending on your selected device settings and/or your account settings we may collect information about your location also while you are not using the app, in order to be able to provide you parking assistance.

Meta-data (information about your device, browser and app use):

WhereToPark collects information about the use of the Services and information from the device you have WhereToPark installed on. For example:

WhereToPark may collect and record how often you use our Services and for how long, your device type, unique identifiers, operating system type & version, battery usage, the third party web pages or applications you visit or use or interact with via the Application, information that you viewed on our Services, and the fact that you used third parties application/services via WhereToPark to communicate with third parties, and the duration of such communications, the Internet Protocol (IP) address and the name of the domain that serves you to access the Services, and the geographic location of the device that you are using to log in and use WhereToPark on.
We also collect information about the interaction of your devices with our Services, including, crash reports, system activity, and the date and time.

Why WhereToPark collects data

WhereToPark may use information collected from or provided by you for the following purposes:

Provide our services

We use your information to deliver our services. For example:

Use your location and movement information to provide parking finding services,and
To facilitate communication between you and WhereToPark.

Maintain & improve our services

We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues you report to us. And we use your information to improve the service or to develop new features or services.

Provide personalized services, including content and ads

We use the information we collect to operate the Services and to customize your experience with the Services. For example, WhereToPark may use your “Home” and “Work” information (if you choose to provide such information) or parking history to offer advice where to look for parking.
We may also use the information to provide you with support and handle requests and complaints.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your usage of the Services to do things like optimize product design. We may also use data to measure the usability and effectiveness of WhereToPark’s own marketing efforts on third party sites or platforms.

Communicate with you

We also use your information to send you updates, notices, announcements, users’ requests and additional information related to the Services (including through push notifications, email address);
We may also use your information to conduct surveys and questionnaires; and if you contact WhereToPark we may keep a record of your request in order to help solve any issues you might be facing.
Subject to your prior indication of consent (to the extent required under applicable law), we may also use the email address that you provided to send you promotional and/or marketing materials. At any time you may choose not to receive such materials by clicking on the “Unsubscribe” link in the email messages that we may send to you. In any case, WhereToPark will not share your contact details with any advertiser, unless explicitly permitted or required by law.

To protect WhereToPark, our users, the public and for Legal reasons

We may also use and process your information and content, using different technologies to the following purposes:

To enforce the Terms of Use or Privacy Policy;
To contact you when WhereToPark believes it to be necessary;
To comply with any applicable law and assist law enforcement agencies under any applicable law, when WhereToPark has a good faith belief that WhereToPark’s cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures;
To detect abuse and illegal activity; to detect and prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;
To handle breakdowns and malfunctions;
To take any action in any case of dispute, or legal proceeding of any kind between you and the Services, or between you and other users or third parties with respect to, or in relation with the Services;
For purposes provided under this Privacy Policy and Terms of Use;
To help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to security risks, and technical issues that could harm WhereToPark, our users, or the public;
To create aggregated and/or anonymous data (where such data does not enable the identification of a specific user). See “How does WhereToPark use aggregated information”, below;

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

Personal information that you share

The Services are based on a community of users publicly sharing information with WhereToPark and with other members of that community.

However, WhereToPark does not share your personal information with other users or third parties.

Participating in any user’s activities as a result, directly or indirectly, from using WhereToPark, is entirely at your own risk. WhereToPark is not a party to any agreement entered into between the users in any circumstances. The user has the sole and ultimate responsibility regarding compliance with all laws, regulations or any other duty. We do not accept any liability for any loss, damage, cost or expense that you may suffer or incur as a result of or in connection with your participation in any activity or event initiated, held or conducted by a user or a third party nor in connection to any agreement between the users or third parties, including any activity or event related in any way, directly or indirectly, the Services or the use thereof.

When WhereToPark shares your information

WhereToPark does not sell, rent or lease your personal information to third parties.

WhereToPark will not share your personal information with others, without your permission, except for the following purposes and to the extent necessary in WhereToPark’s good-faith discretion:

As necessary for the facilitation and operation of the Services.
If WhereToPark reasonably believes that you have breached the Terms of Use or is investigating potential breach of the Terms of Use, or believes that you abused your rights to use the Services, or performed any act or omission that WhereToPark reasonably believes to be violating any applicable law, rules, or regulations. WhereToPark may share your information in these cases, with law enforcement agencies and other competent authorities and with any third party as may be required to handle any result of your wrongdoing;
If WhereToPark is required, or reasonably believes that it is required by law to share or disclose your information;
In any case of dispute, or legal proceeding of any kind between you and WhereToPark, or between you and other users with respect to, or in relation with the Services;
In any case where WhereToPark reasonably believes that sharing information is necessary to protect against harm to the rights, property or safety of WhereToPark, our users, or the public as required or permitted by law, including to prevent imminent physical damage or damage to property;
To detect, prevent, or otherwise address fraud, security, or technical issues;
To collect, store, hold and manage your personal information through cloud based or hosting services or a third party or a party affiliated or connected to WhereToPark, as reasonable for business purposes, which may be located in the European Union and the U.S.A., potentially countries outside of your jurisdiction;

Visibility

Please note that only your usage of the Services (in the form of the count of active users – “Spotters”) and some other information will be visible to others.

Even though you are invisible to other users, your location information is collected by WhereToPark for the purposes listed in this Privacy Policy.

Controlling your personal information

You can always review and update certain information by visiting your Account & Login settings or the WhereToPark locations list (to update your “Home” and “Work”).

Note that in order to access your information you will need to send us an email at info@wheretoparkapp.com from email address you used to register your Account with subject line “My data report” so we can generate a report with your data. Your location history is associated with your Account. On receiving such a request, WhereToPark will use reasonable efforts to generate a report with such information, however please note that it may take some time to respond to your request. We aim to initiate the reporting process immediately after receiving your request.

If you find that the information associated with your Account is not accurate, complete or updated, then you should make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you from setting up an Account and impair the ability to provide you with Services.

Privacy controls

By design you are invisible to other users. You can control the information WhereToPark collects, including device-level settings: your device may have controls that determine what information we collect. For example, you can modify location settings on your device.

Deleting your information

If you would like us to delete your Account, please write us an email to info@wheretoparkapp.com with subject line “Delete Account”. On receiving such a request, WhereToPark will use reasonable efforts to delete such information, however please note that information may not be deleted immediately from our back-up systems. We aim to initiate the deletion process immediately after your request. Once we receive your request, your data will no longer be used to personalize your WhereToPark experience. We then begin a process designed to safely and completely delete the data from our storage systems. This process generally takes around 2 months from the time of deletion. As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and
time frames defined in this policy. We maintain systems designed to detect and remediate such issues.

How WhereToPark retains data we collect

Some data you can delete whenever you like, some data is deleted automatically, and some data we retain for longer periods of time when necessary. This section describes why we hold onto different types of data for different periods of time.

Information retained until you remove it – such as your “Home, “Work”, email address and other account related information. We’ll keep this data in your WhereToPark Account until you choose to remove it and/or update it.
Information retained until your WhereToPark Account is deleted – we may keep some data for the life of your WhereToPark Account if it’s useful for helping us understand how users interact with our features and how we can improve our services. For example, if you made a park-in event, we will keep information about how many park-in events you have performed, even after the event is removed. When you delete your WhereToPark Account, the information about how many park-ins you have performed is also removed.
Information retained for extended time periods for limited purposes – sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. Reasons we might retain some data for extended periods of time include:
- Security, fraud & abuse prevention
- Complying with legal or regulatory requirements
- Ensuring the continuity of our services
- Direct communications with WhereToPark

How does WhereToPark use aggregated information?

WhereToPark may use anonymous, statistical or aggregated information (including anonymous location information), in a form that does not enable the identification of a specific user, to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes.

WhereToPark may also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to the Services’ providers, partners and any other third party. For example, GPS information that we receive from your mobile device may be provided to statistics team to improve statistical information available in the Services in an aggregated and/or anonymous form to help improve the statistics and solve statistical problems.

Cookies

WhereToPark does not use cookies.

Ads and Advertising campaigns

WhereToPark does not contain any ads.

Information security

WhereToPark considers information security to be a top priority. WhereToPark services are built with strong security features that continuously protect your information. WhereToPark implements systems, applications and procedures to secure your personal information, to minimize the risk of theft, damage, loss of information, or unauthorized access or use of information. For example, we review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems. In addition, we restrict access to personal information to WhereToPark employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you.

However, these measures are unable to provide absolute assurance. Therefore, although WhereToPark takes great efforts to protect your personal information, WhereToPark cannot guarantee and you cannot reasonably expect that WhereToPark’s databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

Compliance & cooperation with regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We store data on servers located around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

European requirements

If European Union (EU) or United Kingdom (UK) data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove, delete, and restrict the processing of your information.

You can also request a copy of data in your WhereToPark account if you want to back it up or export your information to another service. Note that in order to access your data you will need to send us an email at info@wheretoparkapp.com from email address you used to register your Account with subject line “My data report” so we can generate a report with your data. On receiving such a request, WhereToPark will use reasonable efforts to generate a report with such information, however please note that it may take some time to respond to your request. We aim to initiate the reporting process immediately after receiving your request.

You also have the right to object to the processing of your information.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent

We ask for your agreement to process your information for specific purposes at the moment of the creation of user account and you have the right to withdraw your consent at any time. To withdraw your consent, you need to delete your account – to do so kindly send us an email to info@wheretoparkapp.com from email address you used to register your Account with WhereToPark, with subject line “Delete account” so we can delete your Account.

When we’re pursuing legitimate interests

We process your information for our legitimate interests and those of third parties (such as partners including advertisers, in order to report use statistics) while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

Providing, maintaining, and improving our services to meet the needs of our users
Developing new services and features that are useful for our users
Understanding how people use our services (including how they interact with our ads) to ensure and improve the performance of our services
Customizing our services to provide you with a better user experience
Marketing to inform users about our services
Providing advertising, which keeps many of our services free
Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
Protecting against harm to the rights, property or safety of WhereToPark, our users, or the public as required or permitted by law, including disclosing information to government authorities
Performing research that improves our services for our users and benefits the public
Fulfilling obligations to our partners like developers and rights holders
Enforcing legal claims, including investigation of potential violations of applicable Terms of Service

When we’re providing a service

We process your data to provide a service you’ve asked for under a contract (including our terms of use).

When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.

If you have questions, you can contact WhereToPark and our data protection office at: info@wheretoparkapp.com. And you can contact your local data protection authority if you have concerns regarding your rights under local law.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent

Where we ask for your consent to process your information for specific purposes, you do not have to provide your consent but where you choose to do so, you have the right to withdraw your consent at any time. You can manage your settings at any time, including your in-app Privacy Settings. You also have the right to obtain information about the effects of not providing your consent to processing for specific purposes.

When we’re pursuing legitimate interests

Providing, maintaining, and improving our services to meet the needs of our users
Developing new services and features that are useful for our users
Understanding how people use our services (including how they interact with our ads) to ensure and improve the performance of our services
Customizing our services to provide you with a better user experience
Marketing to inform users about our services
Providing advertising, which keeps many of our services free
Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
Protecting against harm to the rights, property or safety of WhereToPark, our users, or the public as required or permitted by law, including disclosing information to government authorities
Performing research that improves our services for our users and benefits the public
Fulfilling obligations to our partners like developers and rights holders
Enforcing legal claims, including investigation of potential violations of applicable Terms of Service

When we’re providing a service

We process your data to provide a service you’ve asked for under a contract (including our terms of use).

When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request. If you have questions, you can contact WhereToPark and our data protection office at: info@wheretoparkapp.com.

Changes to this Privacy Policy

WhereToPark may from time to time change the terms of this Privacy Policy. Substantial changes will take effect 30 days after WhereToPark has posted a:

System message to users notifying them of changes to the Privacy Policy; and
Notification on the Website’s homepage or any other relevant web pages, explaining the changes to the Privacy Policy alongside a comparison of the “old” and “new” versions of the Privacy Policy.

Other changes will take effect 7 days after their initial posting on the Website. However, if WhereToPark amends this Privacy Policy to comply with legal requirements, the amendments will become effective immediately upon their initial posting, or as required.

You agree to be bound by any of the changes made in the terms of this Privacy Policy. Continuing to use the Services will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must avoid any further use of the Services.

Last modified: 05 July 2024